Is 20% discount from FTD (Forgot To Deliver) enough for missing my flower delivery to my mom for Mother's day?

My mom lost her daughter almost a year ago, leaving behind a 1year old. She just gave her granddaughter to the father (divorce) three weeks before Mother's day.


This mother's day she was going to be alone, so I splurged and spent $80 on flowers from FTD (Forgot To Deliver). Normally I use 1800FLOWERS, but I just used whatever ad I came upon first, which unfortunately was FTD.





So I called them, wondering how they missed Mother's day completely, and they offer me 20% off, saying they got the order but somehow missed it, and will deliver on Thursday.





Is 20% off enough, I figure 1/2 off at least. Do they make enough mistakes to only offer 20% to stay profitable? Or is this just a greedy company with no heart?

Is 20% discount from FTD (Forgot To Deliver) enough for missing my flower delivery to my mom for Mother's day?
i would tell ftd to NOT deliver any flowers because there was a reason why you wanted it to be on that day and missing the day is no use now. if they give you a hard time, tell them the story you told us here about your mom. cancel the order and make sure they dont charge you for anything because it was their mistake. i wouldn't even try to fight with them to get a discount. why talk to managers and higher ups? you'll only be helping them if you complain in this situation. they should be offering it for free before they lose your business if you ask me.





call the other dependable flower delivery service and have them deliver instead. then never use FTD again.
Reply:That is RIDICULOUS...you paid for flowers to be delivered on Mother's Day and they weren't-they should be free!!!!!!!! Please call the corporate headquarters to complain and demand the flowers be sent immediately and your money refunded to you. Tell them they made you look insensitive for not doing something for your mom on this special day. 20% off does not justify the fact they made a mistake-you are entitled to the flowers for free for them not sending them on the correct day. If they refuse to refund your money boycott the company and tell all your friends and family to as well.
Reply:20% is not enough! First of all, it was for Mother's Day....%26amp; Mother's Day has pasted. I personally think that sometimes these bigger companies take advantage of people. A few years ago I sent flowers %26amp; a balloon to someone for their birthday (from a small town local florist ) and the wrong item was sent. I called the florist %26amp; they apologized over %26amp; over %26amp; ended up not billing me for the order. I didn't expect that!
Reply:That's terrible! They should deliver the flowers at no charge!!! They are delivering 4 days late yet they got the order on time. If they told you it would be delivered on time then it was their mistake and should be free: especially something as special as Mother's Day!! You should complain to their head office.
Reply:I would keep asking for a larger discount.





The 20% would be ok if the flowers were delivered Monday...


But 4 days later? I would be sooo ticked! I would want at least 50% off...





Keep asking for a manager, and if you still arent satisfied, ask for the corporate office number.





Best of luck
Reply:um no!!!! thats outrageous, i would demand they be sent free due to their error or i would cancel and tell them their forgetfullness goes great with their companies name and reputation. u would like a refund they can FORGET ABOUT UR BUSINESS OR ANY REFERRALS%26gt; their error they should have made good to keep a satisfied customers.
Reply:LARGER DISCOUNT!!!!! yes the least 1/2 off. IT WAS MOTHERS DAY!
Reply:i would say they should be free there mistake