Saturday, November 19, 2011

Could a florist use scheduling software?

My friends and I are developing some scheduling software.


Basically, a customer could go online and schedule a flower order and delivery.


Would this work for a floriest? Why or why not?

Could a florist use scheduling software?
Probably not. I've been a floral designer for a little over 20 years and I don't think I could use this. Things change so quickly in the course of an hour even at a florist, you cannot keep things hard and fast and have to have a good level of flexibility. You might have a handful of orders in the AM and then have family come in to order family funeral work. The funeral work has to come first and the home deliveries then get taken care of afterwards. That is why it is sometimes very difficult to give customers a specific time frame for delivery because there are just too many variables. We can usually promise BY a certain time especially if it is afternoon and someone will only be at work until 3 or something along those lines. But we really cannot be held to a set schedule because of orders that continue to come in, the variability in how long certain things take to make (say comparing a quick vase, compared to a casket spray), when shipments of flowers come in, etc.....


So that is the long answer, short answer is probably not.


It's also a LOT more helpful for us if customers call us instead of ordering online. When they order online, they cannot find out directly from us what flowers we have in the store at that very minute. They might be looking at pictures that have a HUGE assortment of flowers in them and unless we have a couple of days notice (sometimes more) we simply don't have every flower in every shade in stock at all times. When we talk to a customer on the phone, we can go over what is in stock in our store, what is in season, out of season, what looks nicest, etc..... so for me personally, even though I'm a big internet user, I much prefer for customers to call us directly.
Reply:use it for when plants or flowers come in. and rotate stock. try it. online customers are great when ordering flowers from another city. can find you on line .anything that makes you more money than it cost is areal bonus.
Reply:not a new concept.


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